Question 1

How do I book?

Accepted Answer

You can book direct on this site, or through Airbnb or Booking.com. Booking direct is 20% cheaper than the same stay on Airbnb or Booking.com, because we don't pay their commission. Just pick your dates, enter your details, and pay by card or Apple Pay.

Question 2

When do I pay, and how?

Accepted Answer

Payment is taken in full when you book, securely through Stripe. We accept all major cards and Apple Pay. Your dates are held for 30 minutes while you complete checkout, then confirmed the moment payment goes through.

Question 3

What is your cancellation policy?

Accepted Answer

Cancel more than 7 days before check-in for a full refund, or more than 48 hours before for a 50% refund. Inside 48 hours the stay is non-refundable, but if we manage to rebook your nights we will always refund them. If we ever have to cancel on you, you get a full refund straight away.

Question 4

Is there a minimum stay?

Accepted Answer

You can book a single night, including weekends, subject to availability. There is no two-night minimum.

Question 5

The dates I want show as unavailable. Why?

Accepted Answer

Our calendars are synced with Airbnb, so if a night is booked there it is blocked here too, and the other way round. If your dates are taken, you can join the waitlist and we will let you know if anything opens up, or suggest nearby dates on the availability page.

Question 6

Do you charge a cleaning fee or a deposit?

Accepted Answer

There is a one-off cleaning fee per stay, shown clearly in the price breakdown before you pay. We don't take a separate damage deposit; you are only ever charged for the stay itself.

Question 7

What time is check-in and check-out?

Accepted Answer

Check-in is from 2pm and check-out is by 11am. We'll confirm your exact check-in details in your booking email the day before you arrive.

Question 8

How do I check in?

Accepted Answer

You'll receive arrival instructions before your stay, including how to find your lodge within the pub garden and how to get the key. You don't need to meet anyone, so late arrivals after dinner at the pub are no problem.

Question 9

Can I check in early or check out late?

Accepted Answer

Sometimes, depending on the bookings either side of your stay. Ask us a day or two before and we'll do our best. An early check-in often means you can drop bags and enjoy the garden even if the lodge isn't quite ready.

Question 10

Where do I park?

Accepted Answer

Parking is free and on-site at the pub. You'll be able to leave your car for the whole stay, which is handy for walking into Cambridge or leaving it behind while you punt.

Question 11

What's included in the lodge?

Accepted Answer

A proper bed with hotel-quality linen and towels, an en-suite shower room, a kitchenette with fridge, kettle and coffee and tea, wifi, heating for stays all year round, and your own spot of patio with garden furniture.

Question 12

Is the garden private?

Accepted Answer

Each lodge has its own private patio, and the wider garden is shared with pub guests during opening hours. Things quieten down in the evening, and the lodges are set apart from the main garden.

Question 13

Are there quiet hours?

Accepted Answer

We ask everyone to keep noise down from 10pm to 8am out of respect for other guests and our neighbours. The lodges are for quiet stays, so parties and events aren't allowed.

Question 14

Is smoking allowed?

Accepted Answer

No smoking or vaping indoors. You're welcome to smoke outside on your patio, well away from open doors and windows.

Question 15

Are there security cameras?

Accepted Answer

There are cameras on the exterior of the property, covering entrances and the car park only. There are none inside the lodges or on your private patio.

Question 16

Can I bring my dog?

Accepted Answer

Yes, dogs are very welcome. There's a small fee per dog per stay, shown when you book, and we'd love to know how many four-legged guests to expect.

Question 17

What are the rules for dogs?

Accepted Answer

Dogs are welcome in the lodge and on the lead in the pub garden. Please keep them off the beds and sofas, and don't leave them alone in the lodge for long stretches. Bowls and a treat at the pub are on the house.

Question 18

Can I eat at the pub?

Accepted Answer

Yes, and most guests do. The kitchen serves proper pub food, and the garden is a lovely place for a long lunch. Book a table in advance, especially for Friday and Saturday evenings, as the pub is popular with locals too.

Question 19

How does breakfast work?

Accepted Answer

Breakfast is served at The Waggon and Horses, just steps from your lodge. Served in the pub, just steps from your lodge in the garden. Add it as a free request when you book, and pay at the pub on the day. Confirm your breakfast time with us.

Question 20

Can I have food delivered to the lodge?

Accepted Answer

Yes, deliveries reach the pubs easily. We'll include the lodge address and any gate instructions in your arrival email so the driver can find you.

Question 21

How far is it from Cambridge?

Accepted Answer

About ten minutes by car from Cambridge city centre, and close to Cambridge Science Park and the station. The pubs sit in villages just outside the city, so you get the countryside without losing the city.

Question 22

Can I get there without a car?

Accepted Answer

It's possible by bus or a short taxi ride from Cambridge station. Most guests do drive, but if you're arriving on foot or by bike, tell us and we'll send the easiest route.

Question 23

What is there to do nearby?

Accepted Answer

Punting on the Cam, the colleges, Grantchester Meadows, Botanic Garden, and a good number of village walks straight from the pub door. Our Cambridge page has our favourites.

The things people ask.

Booking and payment

Arrival and check-in

The lodge and garden

Dogs

Food and the pub

Getting there and around

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